QUESTIONS BEFORE YOU PLACE YOUR ORDER:
How much does shipping cost?
Shipping cost may vary depending on your location and store policies, such as the number of products in your cart.
To find the exact cost, add items to your cart, proceed to checkout, and enter your shipping address.
The final shipping cost will update automatically.
Where do we deliver?
We provide worldwide shipping.
Can the order be delivered to multiple addresses?
We do not support shipping a single order to multiple addresses.
Please place separate orders for each destination.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
We accept shipping to PO Boxes, but cannot ship to Military APO/FPO addresses.
Is express shipping available?
Currently, we only offer Standard Shipping.
Can I apply a promotion code after my purchase is complete?
Unfortunately, discount codes cannot be applied after an order is placed.
Please contact our support team at support@teefully.com for further assistance.
How do I use a promo code at checkout?
Simply enter the valid promo code during the checkout process before completing your order.
Can I use two promo codes at the same time?
No. Only one promo code can be used per order unless stated otherwise.
Can I place an order over the phone?
We do not offer phone ordering. Please place your order directly through our website.
What type of payments do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal.
QUESTIONS ABOUT ORDER STATUS AND DELIVERY:
How can I track my package?
You will receive a tracking number via email with your order or shipping confirmation.
If your order has multiple items, you may receive separate tracking numbers.
What should I do if my tracking number doesn’t work?
It can take 3–5 business days for the tracking to become active.
If you haven’t received your order after 30 business days (US) or 45 business days (international),
please contact us at support@teefully.com.
What should I do if a package is missing?
If the tracking status says “delivered” but you haven’t received it:
- Check around your delivery area and mailbox.
- Verify the tracking status in your confirmation email.
- Contact your local shipping carrier.
- If unresolved, reach out to us at support@teefully.com.
How long do refunds and replacements take?
Once confirmed via email, refunds/replacements are processed within 7 business days.
Refunds take 3–5 business days to appear, depending on your payment provider.
Replacement tracking will be sent within 7–10 business days.
When there are unknown charges, what should I do?
Please follow these steps:
- Check your Order Confirmation for details.
- Ask family or friends if they placed the order using your info.
- Contact your bank to verify the charge.
- Reach out to support@teefully.com if needed.
MODIFYING OR CHANGING AN ORDER:
How can I edit/cancel my order?
Orders are processed quickly, but if needed, you can request a change within 6 hours of placing your order
by contacting us through our email at support@teefully.com.
Is there a cancellation fee?
No cancellation fee will apply if the order qualifies for cancellation.
How can I exchange my items?
We do not offer direct exchanges. Please contact support@teefully.com within 14 days of receiving your item
for help with replacements or refunds.
PAYMENT:
When will my card be charged?
Your card is charged as soon as your order is successfully placed.
Why isn’t my payment being accepted?
Please contact your bank, as they do not share details of declined payments with us.
Try a different payment method or reach out to support@teefully.com for help.
OTHER:
What if I find something suspicious regarding my purchase?
If you suspect phishing, fraud, or spoofing activity, please notify us immediately at support@teefully.com.
How secure is my personal information?
Your data is protected with SSL encryption during checkout.
We do not store your credit card information on our servers.
What is the process for quality assurance?
Each product goes through strict quality checks by our QA team before being packaged and shipped.
Every item must score a minimum of 80/100 to be approved for delivery.
Need help?
Let us know if you have any issues with your order.
Email us at support@teefully.com